NEXT DAY DELIVERY
This is for courier orders ONLY (ie NOT Royal Mail) and UK only. We will attempt to dispatch any order received before 3pm on a Next (working) Day delivery. If our courier fails to attempt a delivery the next day (weekdays).

THEFT

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe place and they are not there, we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.

OFF-SHORE

Off-shore delivery costs more than mainland - please call us for a quote.

OTHER NOTES

You may specify a delivery day - we will hold onto your consignment until the day before. If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50. If your package is damaged do not accept delivery. Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.

If you place your order after 3pm and require your goods urgently we may be able to prioritise you - please call us.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.

The 'free delivery' offer is for X-Pole poles within UK mainland only, highlands and outside of UK will incur additional charges.

_____________________________________________________________________________

Delivery Policy

Delivery Problems.
If you are having a delivery problem then it's not us you need to contact - it's the courier.
Once your goods have been dispatched you will receive an email with Tracking Information. In the email it will explain how to track your parcel.

If no-one is in the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged.

If you have problems with the courier - give us a call on 0114 2721136.

Off-Shore. Off-shore delivery costs more than mainland - please call us for a quote.

Please also note if the courier cannot find the address specified they will store the parcel at the depot for up to 5 days, it is your responsibility to contact the courier and arrage re-delivery or collection, again if the item has to be returned to us we will not subsidise the return fees of anything between £14.99 - £19.95.

Delivery Guide - PLEASE READ. 
You must provide us with as much address information as possible.
If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment.
Someone (anyone) must be at the given address to sign for the delivery between 8-30am and 6-30pm (for standard Next Day service). Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.

Damage
You must report any damage to the parcel or to the item with 7 days in writing.

Theft.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.

Other notes.
You may specify a delivery day - we will hold onto your consignment until the day before.
If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50.
If your package is damaged do not accept delivery. 
Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - call us.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.


Delivery Guarantee Notes -
This offer applies to Next (working) Day (Mon-Fri) deliveries only. This offer applies to orders placed over this website only, and is not extended to include any special instructions you may add in the comments box. This offer only applies to UK mainland addresses. You must obviously give us the correct delivery address and post code.
'Acts of God' are not covered by this Guarantee - thus extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.

The following postcodes in the Highlands will incur an extra shipping charge. 

Please contact us before placing an order to check prices.

IV21 PH33 PA46 LA20
IV22 PH34 PA47 LA21
IV23 PH35 PA48 LA22
IV24 PH36 PA49 LA23
IV25 PH37 PA60 IV11
IV26 PH38 PA61 IV14
IV27 PH39 PA62 IV15
IV28 PH40 PA63 IV16
IV30 PH41 PA64 IV17
IV31 HS1 PA65 IV18
IV32 HS2 PA66 IV19
IV40 HS3 PA67 IV20
IV52 HS4 PA68 IV36
IV53 HS5 PA69 PH32
IV54 HS6 PA70 CA21
KW1 HS7 PA71 CA27
KW10 HS8 PA72 AB38
KW11 HS9 PA73 AB44
KW12 IM1 PA74 AB45
KW13 IM2 PA75 AB53
KW14 IM3 PA76 AB54
KW2 IM4 PA77 AB55
KW3 IM5 PA78 AB56
KW5 IM6 PH42 AB37
KW6 IM7 PH43 IV12
KW7 IM8 PH44 IV7
KW8 IM9 TR21 IV9
KW9 IV41 TR22 IV10
PA20 IV42 TR23 PH17
PA21 IV43 TR24 PH18
PA22 IV44 TR25 PH19
PA23 IV45 ZE1 PH20
PA24 IV46 ZE2 PH21
PA25 IV47 ZE3 PH22
PA26 IV48 PH49 PH23
PA27 IV49 PH50 PH24
PA28 IV51 CA18 PH25
PA29 IV55 CA19 PH26
PA30 IV56 CA20
PA31 KA27 CA22
PA32 KA28 CA23
PA33 KW15 CA24
PA34 KW16 CA25
PA35 KW17 CA26
PA36 PA41 LA15
PA37 PA42 LA16
PA38 PA43 LA17
PH30 PA44 LA18
PH31 PA45 LA19

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