NEXT WORKING DAY DELIVERY

Here’s the schedule for selecting ‘Next Working Day’ at checkout.

Orders must be placed and accepted by our team before 3pm to qualify to be shipped. Any orders made after 3pm will not be processed until the next working day.

SATURDAY DELIVERY

Here’s the schedule for selecting ‘Saturday Delivery’ at checkout.

Orders must be placed before 3pm to qualify. Any orders made after 3pm will not be processed until the next working day. 

ROYAL MAIL DELIVERY

Here’s the schedule for selecting ‘Royal Mail’ at checkout.

Orders must be placed before 4.30pm to qualify. Any orders made after 4:30pm will not be processed until the next working day. 

Delivery Policy

NEXT WORKING DAY DELIVERY
This is for courier orders ONLY (ie NOT Royal Mail) and UK only. We will attempt to dispatch any order received before 3pm on a Next Working Day Delivery. If our courier fails to attempt a delivery the next day (weekdays).

FREE DELIVERY
The 'free delivery' offer is for X-Pole X-pert & X-sport poles within UK mainland only.
Free delivery does not include X-stages, some stages do take longer to arrive as we may have to order them in.
Highlands and addresses outside of UK mainland will incur additional charges for both Poles and Stages.

DELIVERY PROBLEMS
If you are having a delivery problem then it's not us you need to contact - it's the courier.
Once your goods have been dispatched you will receive an email with Tracking Information. In the email it will explain how to track your parcel.

If no-one is in, the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged.

If you have problems with the courier - give us a call on 0114 2721136.

Damage
You must report any damage to the parcel or to the item with 7 days in writing.


Theft.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.


Other notes.
You may specify a delivery day - we will hold onto your consignment until the day before.
If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50.
If your package is damaged do not accept delivery. 
Please make sure you have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - please contact us here.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.