NEXT WORKING DAY DELIVERY
Here’s the schedule for selecting ‘Next Working Day’ at checkout.
Orders must be placed and accepted by our team before 5.30pm to qualify to be shipped. Any orders made after 5:30pm will not be processed until the next working day.
Here’s the schedule for selecting ‘Saturday Delivery’ at checkout.
Orders must be placed before 5.30pm to qualify. Any orders made after 5:30pm will not be processed until the next working day.
ROYAL MAIL DELIVERY
Here’s the schedule for selecting ‘Royal Mail’ at checkout.
Orders must be placed before 4.30pm to qualify. Any orders made after 4:30pm will not be processed until the next working day.
NEXT WORKING DAY DELIVERY
This is for courier orders ONLY (ie NOT Royal Mail) and UK only. We will attempt to dispatch any order received before 3pm on a Next Working Day Delivery. If our courier fails to attempt a delivery the next day (weekdays).
The 'free delivery' offer is for X-Pole X-pert & X-sport poles within UK mainland only.
Free delivery does not include X-stages, some stages do take longer to arrive as we may have to order them in.
Highlands and addresses outside of UK mainland will incur additional charges for both Poles and Stages.
If you are having a delivery problem then it's not us you need to contact - it's the courier.
Once your goods have been dispatched you will receive an email with Tracking Information. In the email it will explain how to track your parcel.
If no-one is in, the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged.
If you have problems with the courier - give us a call on 0114 2721136.
You must provide us with as much address information as possible.
If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment.
Someone (anyone) must be at the given address to sign for the delivery between 8-30am and 6-30pm (for standard Next Day service). Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.
You must report any damage to the parcel or to the item with 7 days in writing.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.
You may specify a delivery day - we will hold onto your consignment until the day before.
If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50.
If your package is damaged do not accept delivery.
Please make sure you have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - please contact us here.
We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.
ADDITIONAL DELIVERY NOTES
This offer applies to Next (working) Day (Mon-Fri) deliveries only. This offer applies to orders placed over this website only, and is not extended to include any special instructions you may add in the comments box. This offer only applies to UK mainland addresses. You must obviously give us the correct delivery address and post code.
'Acts of God' are not covered by this Guarantee - thus extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.
The following postcodes in the Highlands will incur an extra shipping charge.
Please contact us before placing an order to check prices.