We are excited to announce that we are expecting a shipment of X-Poles and X-Stages! We have decided that due to the extremely high demand, we will be taking pre-order deposits to reserve stock arriving on the pending shipment.
This is My Dancing Pole's (Yorkshire Products Ltd) Pre-Order Policy. By placing an order on our website specified as a 'pre-order' in the product title and product description, you are confirm that you agree to the policy.
We require flat-rate deposits of either £50 for any type of X-Pole (fitted pole) and £100 for any type of X-Stage (freestanding pole). Please note deposits are non-refundable unless we cannot fulfil your order. If you are refunded your deposit for any reason which is of the discretion of Yorkshire Products Ltd, you may be deducted a £10 administration fee. The deposit scheme is used to reserve the goods as often when we get our shipments in many items can be sold out. If for whatever reason we are unable to fulfil a pre-order, we will refund the customer the deposit back as soon as this is confirmed to be the case by My Dancing Pole. We are not liable for any shipments arriving later than expected due to the current climate of Covid-19. We are not the manufacturers of these products (X-Pole are the manufacturer) therefore any delays due to manufacturing or Covid-19 are out of our realm of control and delays should be prepared for as a possibility when pre-ordering.
Customers will be individually updated on the ETA of the shipments arrival and expected dispatch date. Please be patient with our team as we are speaking to X-Pole on a daily basis regarding updates and we will actively keep you informed if there are effecting updates to your pre-order. We will require the final payment for your X-Pole or X-Stage, including the shipping cost before the order can be dispatched to you!
ETA UPDATE: We will be receiving our shipments of X-Pole in staged shipments due the extreme demand for X-Poles during Covid-19 UK lock down which ourselves and X-Pole are working hard to fulfil. The shipments are split mostly by product model, depending on shipment container sizes and pre-order volumes. The first shipment to fulfil around 75% of our current pre-orders is anticipated to arrive at the end of May. The following shipments are anticipated to arrive throughout June depending on model.
FINAL PAYMENT: Our team are trying to get Klarna set up to allow customers to use Klarna's 'Buy Now, Pay Later' or 'Split 3 Payments' offers to purchase the stock however this can't be guaranteed to be set up in time for the shipment to arrive as Klarna are also extremely busy at the moment and we're still in the middle of the process, which includes involvements from the banks. We have requested that Klarna try and speed up the process for this shipment however it can't be guaranteed. If not Klarna, we will continue using our payment processing system, which is Sagepay and will require the full remaining payment to be made. All final payments must be made on pre-orders within 10 days of our stock arriving. If final payments are not made within this time, you will forfeit the deposit paid and the stock will be released.
X-Pole Pole: £12.99 via DPD
X-Stage: £60 via UPS or Private Freight Company (depending on location) - this price point is due to the size, weight and value of the product which requires specialist shipping and transportation insurance.
These are our current rates for shipping costs of our pre-order X-Poles however we cannot guarantee these rates will change depending on the couriers at this very uncertain time for us all as the couriers are struggling to keep up with their parcels due to Covid19. We have private freight haulers on hand should there be an issue with dispatching our orders with DPD or UPS however the costs may differ. We are still successfully shipping orders through DPD and UPS to date however we can't forecast potential issues in May at this time.
If you need assistance, please contact our HQ (who are working remotely and can only respond via email correspondence) at email@example.com