FAQ's

Q. What courier do you use and is it possible to obtain a tracking number?

A. We use either Parcelforce, Royal Mail or UPS for deliveries depending upon the weight of your order determines the courier used. Once you place your order we send a consignment number and the courier used so you can track your parcel online or via telephone.

Q. Which finish to choose with your X-Pole?

A. Depending on which pole you decide to purchase, you may get the chance to choose which finish you would like on the pole.

Chrome:  Chrome poles are great for those who want to perform all types of tricks on their pole as it is very hard wearing. This is a good middle of the road metal that works with most skin types and climates. A perfect pole for beginners.

Stainless Steel – An  alternative to Chrome  as not only is it very hard wearing its also good for polers with nickel allergies this pole is ideal for studios and gyms.

Brass: This is great for hotter climates as brass is porous and works well for those with sweaty hands.

Titanium Coated: This has the features of a chrome pole with enhanced grip benefits.

Powder Coat (Black, Pink & White) – Useful for people who struggle to grip standard metal poles. Very high grip factor! Steel poles are powder coated and baked to seal the finish perfect for those who want to save costs on purchasing grip solutions.

Silicone (Black & Pink) – The quintessential easy grip pole! Very minimal skin to pole contact is required. Steel poles have a Non-removable silicone sleeve glued to the surface of the pole.

Q. What comes with my X-Pole?

A. Of course the pole itself! Along with the x-joint system (X-Lock for Pro Versions only), Upper dome, base plate, Instructions and Hex Keys. We also provide free gloves with every pole order. Need to transport your pole? We have travel bags available in our Accessories section so you can carry your pole easily and efficiently.

Q. What floor can an X-Pole be used on?

A. X-Poles can be set up on a range of floors including concrete, carpet, tiles or wooden laminate flooring. You must however take extra care when installing on a wooden Laminate floor to make sure the pole is secure.

Q. Do X-Poles Spin?

A. Only X-Pole Xperts, X-Stage and X-Stage Lites include a spin/static function.

Q. How much space do I need to leave around my pole?

A. We advise the more space you have the better as this give you more room to practise. A good rule of thumb is to have a free 3 metre diameter space around your pole, so 1.5m away from the pole in all directions.

Q. How strong is an X-Pole & X-Stage?

A. X-Pole has been designed to withhold the demands of the world’s most professional dancers.  The X-Pole has been tested with two dancers performing different moves at the same time on. So as long as your pole has been set up properly you should be fine.

Q. Will the X-Pole damage my ceiling or floor?

A. The design of the X-Pole dome allows for installation without you having to drill into the ceiling. Silicone has been used on the contact points to help prevent scratching. The base can cause a ring shaped mark on carpets, as can be expected with any heavy furniture. To avoid this take down the pole regularly to avoid carpet indentation.

Q. How long do it take to put up an X-Pole?

A. The first time you put up your X-Pole it will take you around 10 minutes to erect. After you have taken it up and down a few times you will speed up the process and it should only take a few minutes.

Q. What clothes should I wear when dancing or doing pole fitness?

A. Skin contact on your pole creates good grip so lesser clothes can be better. Otherwise you can use chalk grip on areas to get greater grip. Also thigh protectors and gloves can be worn to help with grip when you are practising.It is also recommended to remove any Jewellery, Watches and Piercings when using the Poles.

Q. How should I clean my pole?

A. We only recommend using X-Clean products with your poles, the ingredients have been specially formulated for the best care with your pole.

Q. How long will my pole take to be delivered?

A. If you put your pole order in before 3pm weekdays it will be dispatched the same day and will be delivered with you the next working day. This applies to addresses in UK mainland, if your address is outside of the area an extra shipping fee may be incurred.