Refund Policy

At MyDancePole.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a 'cooling off' period. At MyDancingPole.co.uk this applies to all of our products that are unopened. We regret that we cannot accept cancellations of contracts for the purchase of any item that looks like it has been used or damaged. We advise you to check at the picture on the box before opening the item.

Please note we cannot refund the shipping cost for the goods, nor can we subsidise payment for the returns cost of the item. For more information on the costs please contact us.

THE RETURNS PROCEDURE

To cancel your purchase within the seven-day cooling-off period, please call  or email here.  Please provide a reason for the return. We will then advise you on our preferred method of return - usually we will arrange for our courier to collect at your cost. You are welcome to send back using your own shipper as long as you have Proof of Delivery. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 7 days after the date that the item was delivered. Please also note that Yorkshire Products cannot subsidise shipping costs for any items being sent back that are not broken or damaged.